Refund & Cancellation Policy

Because digital files can't be returned once downloaded, refunds are limited to the cases below. We want you to be happy with what you buy, so if something's wrong, please get in touch.

Cancellation

Orders are delivered instantly, so they can't be cancelled once payment succeeds. If a payment failed or was left incomplete, you have not been charged; any amount held by your bank is released automatically, usually within 5–7 working days.

When we refund

Within 7 days of purchase, we will give a full refund if:

• you were charged more than once for the same order;
• the file is corrupted or won't open, and we can't fix it with a replacement;
• you didn't receive your files and we can't deliver them within 24 hours of your request.

We don't refund change-of-mind purchases or buying the wrong format. If you picked the wrong format, write to us and we'll gladly swap it.

How to request a refund

Email [support@ujwalsharma.space] with your order email, the Razorpay payment ID and what went wrong. We reply within 2 working days.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay within 5–7 working days. International card refunds may take longer depending on your bank. Download access for refunded orders is switched off.